Java Application Support Consultant - Unix SQL

Java Application Support Consultant - Unix SQL Infosys Sydney, New South Wales, Australia Location: Sydney, Australia Salary: AUD 108,571-119,893 Annual Gross Please Note: The above salary range is only indicative and may be subject to suitable enhancements, based on internal company processes. Job Summary: The L2 Production User Support Specialist will be responsible for providing second-level support for IT applications involving Java, SQL, and Unix technologies. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused approach. The candidate will have to work from client location and provide technical L2 support to traders in Goldman Sachs, do enhancements and problem fixes. Key Responsibilities:

• Provide L2 support for production issues related to Java, SQL, and Unix-based applications.
• Troubleshoot and resolve complex technical issues in a timely manner.
• Collaborate with L1 support teams to escalate and resolve issues that require deeper technical expertise.
• Monitor application performance and system health, and proactively address potential issues.
• Perform root cause analysis for recurring issues and implement preventive measures.
• Assist in the deployment and configuration of application updates and patches.
• Document support activities, issue resolutions, and best practices.
• Communicate effectively with end-users, providing clear and concise updates on issue status and resolution.
• Participate in on-call rotation to provide 24/7 support as needed.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in a production support role, preferably in financial industry – banks, investment firms.
• Strong knowledge of Java, SQL, and Unix technologies.
• Experience with application monitoring tools and techniques.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Customer-focused with a commitment to providing high-quality support.

Preferred Skills:

• Experience with Shell scripting.
• Familiarity with ITIL processes and best practices.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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