Job details
The Company A New Zealand-based company specialising in the development of electronic health record systems, focused on empowering innovative healthcare. Their mission is to deliver advanced patient management software that helps providers offer optimised services. The Role
- Provide second-level technical support via phone or electronic communication.
- Identify, document, and resolve customer technical or application issues.
- Keep clear and accurate records of all support activities.
- Work closely with your team to share knowledge, solutions, and best practices.
- Follow process to maintain high service standards.
- Handle on-site or remote installations and upgrades as needed.
- Share recommendations on hardware, infrastructure, and SQL Server best practices to optimize performance.
- Gather, analyze, and document customer requirements, whether working remotely or on-site.
- Design and prepare solution specifications tailored to meet the needs of customers.
- Over 3 years of experience in IT roles.
- Tertiary qualification in a relevant field.
- Proficient in SQL, with expertise in database administration and optimization.
- Familiarity with web services technology.
- Full New Zealand work rights
- Flexible working hours
- 1 day working from home per week
- Extra day leave on your Birthday
- On-site parking
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