Desktop Technician (Fixed Term Contract) ICT Applications, Infrastructures and Operations Department (Pretoria)

Job title : Desktop Technician (Fixed Term Contract) ICT Applications, Infrastructures and Operations Department (Pretoria) Job Location : Gauteng, Pretoria Deadline : March 18, 2025 Quick Recommended Links Purpose of the Job:

• To provide first point of contact for IT services and assist clients with hardware and software related technical issues and to provide on-site or remote IT technical assistance including troubleshooting of IT issues. The person appointed to this position will report to the Infrastructure Manager.

Key Performance Areas:

• Manage the FSCA ICT service desk function as an entry point or single point of contact (SPOC) for business users.
• Respond to calls on ICT Call Centre telephone system.
• Log, categorise, prioritise and route service tickets on the ICT incident management platform.
• Respond to incidents and service requests and ensure that they are successfully finalised and update stakeholders accordingly. 
• Identify, analyse, troubleshoot and resolve computer problem affecting user’s ability to perform business functions. 
• Install, configure, modify and delete user settings according to the FSCA operating standards on new and existing user computers.
• Setup and configure application clients on new and existing user computers.
• Monitor application processes and availability.
• Create new user and computer profiles and retire old users and computer profiles from the user computers.
• Escalate application related queries to other ICT departments whilst adhering to approved governance frameworks.
• Manage, maintain and support of the audio-visual equipment in the boardroom and all collaboration solutions.
• Provide management of the FSCA printer services in the FSCA environment.
• Install and configure security end point protection and mail encryption solution and ensure that they are always set up as per the FSCA’s policies and principles.
• Liaise with external vendors to resolve incidences and problems whilst observing governance.
• Participating in team meetings, team discussions and workshops.
• Undertake research to investigate improvement of service support to the FSCA

Other Key Competencies:

• The candidate must demonstrate the following skills and attributes: Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role. Hands-on experience with Windows or Linux or Mac OS environments. Working knowledge of office automation products and computer peripherals, like printers and scanners. Knowledge of network security practices and anti-virus programs. Ability to perform remote troubleshooting and provide clear instructions. Excellent problem-solving and multitasking skills. Customer-oriented attitude.
• FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
• Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified. 

Requirements

• A National Diploma in IT or Computer Systems or equivalent. A+ or N+ITIL Foundation certification.
• Minimum 1-2 years of Desktop Support Experience.

• ICT jobs