Desktop Engineer
Full time
at OPENSOURCE PTE. LTD.
in
Online
Posted on February 22, 2025
Job details
Key Responsibilities:
- Provide technical support for Windows and Mac devices.
- Assist students with exam-related IT issues, including software installation, login issues, and connectivity problems.
- Troubleshoot hardware and software issues efficiently.
- Ensure exam software runs smoothly and is properly configured.
- Support network and printer issues as required.
- Escalate unresolved issues to higher-level support if needed.
- Maintain logs of support requests and resolutions.
- Proven experience as a Desktop Support Engineer or similar role.
- Strong knowledge of Windows and macOS troubleshooting.
- Familiarity with exam software, remote access tools, and basic networking.
- Ability to work under pressure and provide quick resolutions.
- Good communication skills and a student-friendly approach.
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