Direct Specialist

Job Purpose Manage IBG 4 Credit Program - Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank Key Accountabilities Perform call to delinquent customers and monitor repayments Proactive in managing cases to resolve the NPLs and maximise recovery Assess rescheduling/settlement requests Adhere to Enterprise Singapore's loan monitoring and write-off requirements Update system/database for reporting and tracking purposes Responsibilities Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement Be well-versed in own team process and functions Manage a portfolio of delinquent cases and/or NPLs:

• Get customers to settle overdues
• Negotiate repayment terms with customers
• Obtain approval for recall of loans, repayment plans, or write-off
• Monitor repayment plans

Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral Liaise with Enterprise Singapore on claim submission Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt, etc... Update system/database Requirements Diploma holder and above in any related field Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered Knowledge/experience in collection and/or customer service will be an advantage Basic knowledge of banking and financial products Proficient in Microsoft Office applications Team player with good communication and interpersonal skills -en