Business Analyst / Product Owner SaaS Domain

About the Company Our client is an innovative SaaS company at the forefront of revolutionising the backoffice for the Pharma and Medical Device industries. The cutting-edge platform is already trusted by some of the largest and most influential companies in these sectors. As they continue to scale, they are seeking a dynamic Product Owner to help shape the future of our product and deliver exceptional value to multinational customers. This is an opportunity to join a rapidly expanding organisation. If you’re excited about engaging directly with customers, understanding their needs, and translating them into solutions that drive industry innovation, we’d love to hear from you! Responsibilities Customer Engagement:

• Actively engage with customers and market stakeholders via workshops, focus groups, and 1-1 sessions to deeply understand their challenges, workflows, and needs.
• Build strong relationships with key customers to serve as their advocate during the product development process.

• Capture and document detailed business and technical requirements.
• Prioritize and refine customer needs into well-structured Epics, Features, and User Stories that align with business objectives.

• Maintain a clear and transparent product backlog.
• Prioritize work for the agile development team, ensuring alignment with the product roadmap and customer value.
• Continuously refine backlog items with input from customers, stakeholders, and the development team.

• Act as the primary point of contact between customers, stakeholders, and the agile team.
• Participate in sprint planning, retrospectives, and reviews to ensure the team delivers value consistently.
• Provide clarity to developers on requirements and acceptance criteria.

• Keep internal and external stakeholders informed about product updates, roadmaps, and timelines.
• Collaborate with Sales, Marketing, and Customer Success teams to ensure a unified approach to customer engagement and product delivery.

1. Proven experience as a BA/Product Owner, or similar role in a SaaS environment.
2. Strong knowledge of Agile methodologies, particularly Scrum, and experience working with development teams in an Agile setting.
3. Exceptional ability to gather, analyze, and prioritize customer requirements, translating them into actionable development tasks.
4. Outstanding communication and facilitation skills, with the ability to lead workshops and customer meetings confidently.
5. Familiarity with Manufacturing, Pharma or Medical Device industries, is highly desirable.
6. Proficiency with tools such as JIRA, Confluence, DevOps, Azure or similar platforms for backlog management and collaboration.
7. .Net, Web Services, HTML, XML a nice to have
8. Ability to balance short-term customer demands with long-term strategic goals.
9. Experience in delivering solutions that drive measurable customer outcomes.

• BSc Computer Science or related field
• Agile certification desirable