Job details
What impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential. Core Technical Skills
- Windows OS and Desktop troubleshooting, Well versed with ITSM tool (e.g. Service Now), Incident & Request management, IT asset management, EU backup solution, Reporting, Service improvements.
- Basic network and server troubleshooting skills with Cisco and Azure platforms
- Microsoft imaging framework for workstation imaging,
- End to end Asset lifecycle management including secure data wiping and disposal.
- Bachelor Degree from Govt. approved university.
- Certifications: ITIL, IT/Computer Science in case of Graduation in non-IT stream, Server Administration (Optional), Networking (Optional).
- Managing IT support including VIP users at site level and reporting to central IT operations.
- Handling site level escalations in IT operations including VIP users.
- Meeting IT & Security compliance requirements as per the firm standard at site level.
- Onsite IT Operations health check & status reporting to Reporting Manager. (Daily, Weekly, Monthly)
- Documentation Creation & Maintenance at Site level: SOPs, Knowledge Articles, Operations related processes.
- Preparing MIS at site level for various activities, projects and vendor performance.
- Site level coordination with IT operations related vendors.
- Site level IT Asset Management: Closely working with FMS vendor. Asset reporting which includes,
- Stock & Allocation Report
- Scheduled Replacement Report
- Identifying new requirements of IT assets
- Maintenance and updating asset records in real-time
- Supporting Network & Server related activities at site level coordinating with the central team.
- Occasional lift, shift & movement of IT hardware devices, laying cables, connectivity etc.,
- Strong knowledge and experience with Windows 10 and Windows 11 Troubleshooting skills
- Knowledge & hands on experience with Active Directory & Domain, user, group/security policies, MS Intune and SCCM is desirable (Autopilot, Device Management, Windows updates, Autopilot, Application deployment, Reporting, etc).
- Handling and solving issues during and post migration of Win 10 to Windows 11
- Good hands-on skill on Imaging, reimaging, Installations, reinstallation, compliance checks, optimization etc., of the Operating system
- Good hands-on skills in installation, troubleshooting the Printers and related issues.
- Strong analytical skills and problem-solving techniques
- Good knowledge on Audio/Video support devices to support the meetings and conference calls
- Good Knowledge on O365 Suite, its configurations (Outlook, MS Office, Teams, OneDrive, etc.,) and troubleshooting
- Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool (Service NOW) of record
- Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs.
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