Program Manager (Night Shift)

Job Title: Program Management Lead Location: Indranagar, Bengaluru Job Type: On site, Night Shift (7 Pm - 4 am) About the Role We are looking for a highly motivated Program Management Lead to drive operational efficiency, streamline processes, and optimize sales performance for our US sales team at Graphy Inc. The ideal candidate will be data-driven, proactive, and possess strong ownership skills to manage sales operations, performance tracking, and financial management. Key Responsibilities Performance Tracking & Reporting ● Monitor and manage the daily performance tracker for the Sales and CSM team. ● Take ownership of US sales operations, ensuring smooth execution and tracking of key performance indicators (KPIs). ● Publish daily dashboards and generate MIS reports to track team performance and business impact. Financial & Data Management ● Oversee client invoicing, ensuring accurate billing and timely payment tracking. ● Maintain a structured invoicing tool and keep detailed records of all transactions. ● Track and analyze tech and marketing costs, managing the P&L of the US team on a daily basis. Data & CRM Optimization ● Utilize CRM tools efficiently for data management, process automation, and performance tracking. ● Handle and manage large datasets on spreadsheets, ensuring accuracy and consistency. ● Leverage advanced Excel formulas for data analysis and reporting. Vendor & Stakeholder Management ● Coordinate with vendors and external partners to ensure seamless collaboration. ● Apply strong negotiation skills to drive cost efficiencies and contract agreements. ● Work cross-functionally with internal teams to improve operational workflows. Eligibility Criteria ● Education: Graduate from a Tier-1 institute (preferred). ● Experience: 2-3 years in Program Management, Business Operations, or a similar role. ● Strong ownership mindset with a proactive and go-getter attitude. ● Strategic planning ability with a data-driven decision-making approach. ● Expertise in CRM tools and proficient in handling large datasets on spreadsheets. ● Strong knowledge of Excel formulas for data analysis and reporting. ● Experience in vendor management and negotiations. Why Join Us?● Opportunity to take ownership of a key strategic role in a growing team. ● Work in a dynamic and fast-paced environment with a high-impact focus. ● Exposure to US sales operations and business expansion strategies. If you have a knack for data, operations, and process optimization, and love taking ownership of strategic initiatives—this role is for you!