Customer Service Representative
Full time
at MSI
in
India
Posted on February 21, 2025
Job details
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answering inbound calls for B2B customers.
- Dialing outbound calls for lead generation or sales support.
- Handling chat queries and providing email support.
- Keeping up-to-date with product knowledge and industry trends.
- Resolving customer complaints and ensuring customer satisfaction.
- Perform additional duties as required and or requested
- Minimum of 1 – 4 years of experience in INTERNATIONAL VOICE PROCESS
- The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
- The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
- The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management
- The candidate should have excellent PC skills and should be well versed with Microsoft Products like
- Excel, Word and Access (optional).
- Strong attention to details and Good follow up skills.
- Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
- Flexible to night shifts is mandatory
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