Customer Service Engineer I

We are looking for a Customer Service Engineer I who is all about solving technical problems and providing top-notch support. You'll be the first line of defense for our clients, ensuring seamless resolution of technical issues while delivering an outstanding customer experience. Join us and grow your expertise in a dynamic, fast-paced environment. What You'll Do

• Onsite and remote user support for Clients
• General maintenance to office/boardrooms
• VIP User Support
• Diagnose Hardware issues
• Reload machines
• Network Support

Your Expertise

• 5 + Years practical in-service delivery; desktop support; generalist.
• Basic Server Support and client support with great communication and consideration for frustrated clients.

Qualifications Required

• Grade 12
• A+
• N+
• MCSA/ MCSE
• Soft Skills

Qualifications Preferred

• ITIL is advantageous
• Mobility Support
• Client Support

Other Information Applicable To The Opportunity

• Contract Position: FTC
• Location: Fixed-Term

Hours: 08h00 – 17h00, Monday to Friday

• Work environment: Onsite - Open plan, office environment based on client site.
• Travel: You must have your own vehicle and valid driver's license to travel to work and back or a reliable transport system to be on time at work.

Why work for us? If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small. Desired Skills

• Adaptability
• Authenticity
• Partnership
• Ingenuity
• Mastery

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Other
• Industries
• IT Services and IT Consulting

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