IT Infrastructure DBA, Letterkenny

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• This role forms part of a distributed, global infrastructure team that is responsible for the continued availability and support of a hybrid on-premise and cloud infrastructure.
• As part of this role you will be expected to liaise with internal teams and external suppliers and build a good working relationship.
• You will need to be able to multitask, the database team are involved in at least 10 projects at anyone time and all team members must be able to switch between work streams.
• Specifically, working within IT infrastructure support, providing support for Cloud and Data Centre infrastructure by drawing upon their wealth of practical and technical experience.
• The role will be expected to work within a fast-paced environment, supporting business throughout the UK, Europe and Asia.

Job Specific Skills Profile Technical skills required for the role:

• Database Installation and Configuration and ongoing maintenance.
• Implement best practices for server and database configurations.
• Performance Tuning and Optimization: Monitor and optimize database performance. Identify and resolve performance bottlenecks. Conduct regular performance tuning activities.
• Backup and Recovery: Implement and manage database backup and recovery strategies. Ensure data integrity and availability through regular backups.
• Security Management: Implement and manage database security policies. Monitor and audit user access. Apply security patches and updates.
• High Availability and Disaster Recovery: Configure and maintain high availability solutions (e.g., clustering, mirroring, AlwaysOn). Develop and test disaster recovery plans.
• T-SQL code. Respond to alerts and proactively address issues. Collaborate with developers in database design and optimization. Collaborate with cross-functional teams, including developers, system administrators, and network engineers.
• Experience as a SQL Server DBA, MySQL/PostgreSQL DBA.
• Exposure to cloud computing such as Azure, including: Azure SQL Database, Azure Data Factory, Microsoft Fabric, Azure Blob storage. Some ability with coding languages (PowerShell, C#, T-SQL, etc.).
• Recent MS certifications.
• Data Lake technologies.

The role requires:

• Demonstrate examples of similar successful positions in the past.
• Be highly collaborative with the current team, management structure, and business leaders.
• Demonstrate a very high level of customer service and empathy to customer issues.
• Worked in the insurance or financial services sector previously.
• Demonstrate a ‘Can-Do’ attitude.
• Be an excellent all-round communicator through verbal and written communication, possibly multi-lingual with Spanish being highly desirable.

Core Responsibilities for all Staff Achieve Results through Relationships with All Parties

• Deliver a personal performance that contributes towards Group and/or Company achieving their objectives.
• Achieve lasting relationships with all parties (internal clients, suppliers, third parties, and other staff).

Delivery of Service

• Consistently deliver an excellent and comprehensive service.

Conduct and Integrity

• Ensure all dealings are carried out with integrity and professionalism.
• Act in utmost good faith, in accordance with Group and/or Company policies and never risk the Company’s or the Group’s reputation.

Development and Professionalism

• Continuously develop skills and knowledge.
• Develop others where you are responsible for their performance.
• Must possess a passion for quality and continuous improvement.
• Able to multi-task and prioritize appropriately.

General Responsibilities Clients

• Develop strong relationships with the Business Units.
• Respond to the Business Units’ requirements as appropriate.
• Support the business units with their use of the IT systems.
• Behave with all clients (both internal and external) fairly and ethically with excellent customer service.
• Take ownership of issues and provide updates to users on outstanding issues.

Administration

• Ensure up-to-date records are maintained at all times on the Group and Company systems.
• Interpret instructions and issues arising, and then implement actions according to policies and procedures.

Support

• Providing escalation support to the Group IT Service Desk.
• Ensuring all changes to production services are subject to change control.
• Producing and updating documentation to improve the efficiency and effectiveness of systems.
• Conducting root cause analysis following unplanned disruptions to improve system availability.
• Conduct Problem Management of repeat incidents affecting business services.
• Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues.
• Strong analytical, problem-solving, and decision-making skills.

Compliance

• Ensure compliance with all applicable Group and/or Company policies and procedures.
• Ensure correct authorization is obtained and processes followed when required by the Group and/or Company policies and procedures.
• Ensure compliance with legal and regulatory requirements.
• Ensure that own performance, HR and T&C records are up to date and meet the Group’s requirements.
• Maintain accurate records and deal with correspondence appropriately.
• Ensure compliance with Anti Bribery and Corruption policy and procedures.

Who we’re looking for At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other, in the small everyday moments and the bigger challenges. We are determined to make a positive difference, at work and beyond. What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Our sustainability promise We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here. Permanent #J-18808-Ljbffr