General Manager- Hospitality and Retail

Job Title: General Manager- Hospitality and Retail Location: Ballito, South Africa Overview: We are looking for an enthusiastic and dynamic General Manager with a passion for leadership and exceptional customer experiences. The ideal candidate will have strong retail or hospitality experience, or a blend of both. This is an excellent opportunity for someone with proven leadership abilities and an outgoing personality to make their mark in a vibrant environment. Key Responsibilities:

• Oversee daily operations, ensuring smooth and efficient workflows.
• Lead and motivate a team to deliver excellent customer service.
• Manage staff schedules, training, and performance.
• Monitor stock levels, suppliers, and inventory management.
• Implement strategies to maximise revenue and profitability.
• Maintain and improve the overall customer experience.
• Handle customer inquiries and resolve issues with a friendly and professional approach.
• Ensure compliance with health, safety, and hygiene regulations.

• Experience in either retail or hospitality (or a mix of both).
• Proven leadership qualities, with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Friendly, outgoing, and approachable personality.
• Strong organisational and time-management abilities.
• Ability to work under pressure and problem-solve proactively.

• An engaging and supportive work environment.
• Opportunity to contribute to a thriving establishment in Ballito.
• Competitive remuneration based on experience.