Account Director
Job details
Overview PAC Account Director Responsibilities Who We Are: Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that's here to stay! With our company's history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. If you want to learn more about us visit us at . And for a full listing of open job opportunities go to . The Position
- Senior sales account manager distinguished by additional specialized knowledge and viewed as one of the experts by the company and in the field. Typically handles more critical accounts or larger territories and may have a leadership role. Helps to establish sales growth and profit targets for the region. P&L responsibility.
- Customer Interface
- Develop a strong relationship with key management at assigned customer accounts and assist with other customers as directed to ensure increased customer satisfaction and increased market share.
- Oversight of Regional Customer Service Management team consisting of Field Engineering, Program Management Organization, Marketing, and other assigned personnel in order to achieve total customer satisfaction with assigned accounts.
- Travel to customer locations to develop relationships and completely understand customers' issues. Determines what the customer is trying to accomplish, fix, or avoid and then applies expertise to jointly develop solutions.
- Develop and maintain detailed information on potential customer organizations, key decision makers, and key influencers with the purpose of fostering relationships between customers and Panasonic Avionics Corporation.
- Supervisory
- Hire, lead, train, motivate, and appraise the performance of Account Managers in assigned region.
- Ensure proper implementation of marketing programs, product promotions, and new product launches in order to maintain Panasonic Avionics Corporation as the preferred In-Flight Entertainment supplier.
- Strategic Planning
- Keep informed of competitors, developments, and trends in assigned region. Provides regular reports on activities and opportunities in the region.
- Manage regional budget and help to establish sales growth and profit targets for the region.
- Minimum 10 years of combined experience in account management, product management, program management, and successful sales within the avionics or aerospace industries.
- Bachelor's degree or equivalent in Business, Sales, Marketing, or a related technical field.
- Strong background in the aviation/avionics industry (typically considered 8+ years), particularly the Cabin environment. Experienced in the IFEC industry. Solid grasp of Line-fit, Retrofit, and Reconfiguration requirements and processes. Significant level of contacts throughout the customer and supply base.
- Comprehensive knowledge of system architecture(s) and, where possible, individual LRUs. Firm grasp of dependencies, commercial options, and issues associated with functionality, system, and LRU choices.
- Seasoned account management skills, across large, complex/key strategic accounts. Sophisticated rapport-building and influencing tools and skills. Very good presentation skills across senior (Board level) and large audiences. Astute negotiation capability with a long-term/anticipatory perspective.
- Excellent organization and discipline. Comprehensive execution of required regular reviews such as forecasting, OSO entry, award and handover routines, program control, cash collection, and account review, with a high level of efficiency.
- Travel up to 50% of the time, primarily regionally and occasionally globally.
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