ServiceNow Technical Lead

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose. Bachelor's degree in Computer Science, Information Technology, or related field. - Up to 6years of experience in ServiceNow development, with proficiency in JavaScript, HTML, CSS, and ServiceNow scripting languages (e.g., GlideScript, Jelly). - Experience with ServiceNow ITSM modules, including Incident Management, Change Management, Problem Management, Asset Management, and CMDB. - Knowledge of ITIL processes and principles preferred. - Experience with ServiceNow integrations using REST, SOAP, and MID Server is a plus. - ServiceNow certifications (e.g., Certified Application Developer) preferred but not required. - Strong problem-solving and analytical skills. - Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative team environment.