Customer Success Associate
Job details
Key Responsibilities ● Implementation: End-to-end delivery and monitoring of online learning experience for partners ● Account Management: Build and nurture long-term relationships with partners. Act as a primary liaison between XX and partner organisations. ● Performance analytics: Track student engagement, performance, and feedback to improve learning outcomes. Provide partners with regular reports on key metrics. ● Collaboration: Work closely with academics, operations, product and sales teams to build systems addressing partner-specific needs ● Training & Support: Design and implement training programs to empower partners ● Feedback & Insights: Provide detailed insights and recommendations to improve academic program performance. Identify and promote best practices to elevate performance. Qualification & Skills ● 2+ years of experience in partner management or customer success roles ● Strong communication, collaboration and relationship-building skills ● Analytical mindset to monitor performance and success metrics● Hands-on attitude and ownership mentality ● Experience with process design and project management in a startup environment
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