Help Desk Specialist

Mizuho Global Services India Pvt. Ltd. Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing Centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS. What's in it for you? o Immense exposure and learning o Excellent career growth o Company of highly passionate leaders and mentors o Ability to build things from scratch Know more about MGS: Position: Help Desk - Senior Officer Roles and Responsibilities 1. IT Hardware / Software / other assets procurement, maintenance, and support 2. Network support activities 3. Coordination with IT vendors 4. Assist IT Governance department for IT Audit and other governance activities 5. IT risk management and compliance to procedures and guidelines Key Responsibilities 1. Managing IT Assets 2. Compliance with IT / IS processes and procedures 3. Coordinate with IT Infra, IT Planning and user departments for smooth flow of IT process. Areas of Responsibilities Desktop Management (1) Installing and configuring computer hardware, software, systems, networks, printers and scanners (2) Setting up accounts for new users accounts and profiles and deal with password issues (3) L1 and L2 application support and User Support (4) Support in creation of Domain / Email / other Application IDs 2. IT Compliance & reporting (1) Strict compliance with IT / IS processes & procedures (2) Collate necessary information for periodical / ad-hoc reporting 3. IT infrastructure & hardware management (1) Server room management (2) Control of IT equipment's (3) Network management and troubleshooting (4) Support in User ID management (5) Planning and monitoring of IT budget (6) Support in upgrades and patch installation 4. Other activities (1) Management of server and related activities (2) Support in BCP drills (3) Other roles as directed by management Qualification: - CA qualified completed Shift timing:- General sift Experience: 10 yrs. Experience in Network management and troubleshooting. IT risk management and compliance. Maintenance of Hardware and Software. Desktop Management Address:- 16th floor , Tower-B - Brigade, World trade center , 142, Rajiv Gandhi Salai, OMR, Perungudi, Chennai Tamilnadu - 600096