Associate Analyst - HR Operations [T500-16303]

About Inspire Brands: Inspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The company’s technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad Support Center will focus on developing new capabilities in data science, data analytics, eCommerce, automation, cloud computing, and information security to accelerate the company’s business strategy. Inspire Brands Hyderabad Support Center will also host an innovation lab and collaborate with start-ups to develop solutions for productivity optimization, workforce management, loyalty management, payments systems, and more. Inspire Brands is a fast-growing company with significant opportunity for growth and advancement. The company offers a team-oriented culture, dynamic working environment, and work life balance. The HR Operations Assistant works as part of a team in the Human Resource Solutions Center. This team provides quality customer service to Inspire Brands associates and managers through inbound or outbound calls and case management. Calls are related to system issues and ensuring the caller's needs are met in a timely manner. The HR Operations Assistant handles incoming calls, identifies and documents issues, processes the necessary transactions, or escalates the issue to the HR Operations Coordinators for further research and resolution. RESPONSIBILITIES:

• Support organizational changes through high volume transactional support as needed
• Process transactional requests received via call, email, or ticketing system.
• Provide exceptional customer service
• Provide general Human Resources support to team members and field managers by applying basic knowledge of HR concepts and procedures via multiple contact formats
• Answer incoming calls and respond to incoming written inquiries to provide general HR support to all team members on all HR-related systems and processes and procedures including; HRIS System Access and Navigation, EVerify / I-9 Compliance, and Password Resets
• Prioritize and support administrative work for various HR departments
• Perform miscellaneous administrative tasks as necessary and participate in special projects, as needed
• Manage compliance for terminated team member files and manage active manager files
• Respond to unemployment claims, appeals and hearings
• Serve as a backup for the onboarding process in the Support Centers
• Perform miscellaneous administrative tasks as necessary and participate with special projects, as needed

• High School Diploma or GED
• Prior experience using HR systems
• Experience in the hospitality services industry

• Effective verbal and written communication
• Basic problem solving
• Effective time management
• Excellent customer service
• Proficient with Microsoft Office suite
• Ability to maintain confidentiality of sensitive transactions.
• Able to execute pre-defined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting.