Executive / Senior Executive - Long Idle

JOB DESCRIPTION Job Title : Executive/Senior Executive – Long Idle Department : Customer Care Sub Department : Longstay Reporting : Manager – Long Idle Core Responsibilities:

• Ensure to send Idle notices to the consignee/shipper and the custodian as per the guidelines for all locations.
• Issuing letters to Customs and sending reminders if case not resolved.
• To monitor the responses received from the consignee on the imports above 30 Days and follow up till the units are cleared.
• Follow up with the Load port for additional information and assistance from the consignee/ shipper.
• To track the potential long stay and idling units based on the responses from the consignee and the nature of the cargo (particularly low-value cargo). Alert the head office about the same.
• To track all the perishable and reefer containers, follow up with the consignee to ensure immediate clearance before the cargo expiry. If possible, abandon of such cases, then alert the concern stakeholders including the POL/Shipper/Head Office/Line Management/HoLogistics/Consignee/Custodian & Customs about the sensitivity of the case, consequences and the cost involved including destruction of cargo.
• Communicate and take approval from HO Logistics for cases where waiver request received from the consignee – Negotiate with consignee for more recovery as well resolve the case immediately.
• Maintain all above 30 days Master database file which include all the information of Longstay cases(Notices issued, letter issued to custodian/customs, shipper/consignee response & status).
• Ensure the necessary DDSM updation for all the waiver cases solved.
• Ensure necessary moves updated for the containers cleared through auction/destruction or destuffed where no recovery from consignee.
• Provide the information to DDSM desk for all such cargoes for D&D cleaning of such containers.
• May have to visit the Custodian & Customs to discuss about the delay in disposal / if the case is not progressing and escalation if no response/results from the authorities.
• Follow up with the Legal team and the lawyers till containers are back to our custody as empty.
• Review cases with the management where legal advice may be required and cases where Management involvement is necessary.
• Prepare Reports on the performances and the trend of long stay based on Locations/ Services/Commodity.
• Ensure regular detailed review to measure progress and update the management fortnightly.
• Publish Monthly statistics-based reasons such as: ‐

1. Containers are detained/seized for any reason by any lawful government agency.
2. Consignee delaying but showing interest to clear.
3. Consignee demanding waiver of charges.
4. Under custodian control (Awaiting Auction/destruction)
5. Container is to be re-exported to another country.
6. Dispute between shipper and consignee.
7. Court case Key Performance Indicators:

• To ensure Import Long stay units below the set target as per functional objective.
• To ensure units above 180 days are in the Auction list.

• Minimum Graduate
• 2-4 years’ experience in shipping/CFS.
• Excellent written and verbal communication.
• Result-oriented and highly motivated self-driven individual.
• Legal Knowledge related to shipping and Customs Act.
• Knowledge of procedures location wise
• Good Analytical Skills.
• Good with MS-Office tool