DevOps Engineer/Lead DevOps Engineer

Designation : DevOps Engineer/Lead DevOps Engineer Experience : 8-15 years Location: Remote Summary Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations. Roles and Responsibility Specific roles and responsibilities include:

• Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams.
• Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership
• Ensure smooth operations of Sycamore SaaS products
• Take Complete ownership of Customer Implementations, including SLA and SLO.
• Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting
• Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting
• Drive Disaster Recovery and failover procedures, training, testing, and team readiness
• Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability
• Contribute to process improvements and technical improvements that lead to increased stability and reliability
• Support continuous improvements in SaaS Operations by
• developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc.
• improving automation of provisioning, deployment, monitoring, alerting, and escalation
• Support Secure operations by
• implementing best-in-class recommendations for secure operations
• Carry out ongoing Production Ops activities with precision and quality
• Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform
• Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures
• Help obtain and maintain various certifications
• Being a good team player & a leader when needed for a high-performance Cloud/SaaS delivery team by
• Reviewing personal/team performance, quality reviews,
• Manage operations and operational issues.
• Establish a culture of high performance, ownership, delivery focus, and continuous improvement.

• Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls.
• Act as an internal contact for platform services issues for a customer
• Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA

• Has experience in implementing, managing, maintaining, and decommissioning complex cloud-based Information system components in a secure and controlled manner.
• Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully.
• Strong understanding of how to build, scale, and manage complex multi-product/service environments
• Record of building lean, automated, scalable support structures versus labor-intensive environments.
• Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives.
• Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.

• Very Strong Linux Knowledge & Troubleshooting Skills
• Scripting using – Bash, Python, PowerShell, etc
• Kubernetes, helm Charts
• Terraform, Ansible
• Windows Terminal Services, AD, LDAP
• Hands-on experience in cloud technology – AWS, Azure – AWS preferred
• Change, Problem & Incident Management
• Implementation awareness of Vulnerability/Penetration Testing, Security
• Strong Networking Skills
• Tools and frameworks used for monitoring, performance management, logging
• CI/CD pipeline
• SRE – Including Datadog.
• Datadog

• RHEL
• AWS
• Kubernetes