Walkin drive only MBA Graduates-(L2 Support -Business Solution) on 8th Feb @ Mysore
Full time
at Infosys BPM
in
India
Posted on February 21, 2025
Job details
WALK-IN DRIVE for only MBA Graduates- (L2 Support -Business Solution) on 8th Feb @ Mysore Greeting from Infosys BPM Ltd., You are kindly invited for the Infosys BPM:: Walk-In Drive on 8th Feb 2025 at Mysore. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume Interview Information:
- Interview Date: 8th Feb 2025
- Interview Time: 09:30 Am till 12:30 Pm
- Please carry 2 set of updated CV(Hard Copy).
- Please carry Face Mask**.
- Mandatory to Carry Identity proof (PAN Card/Passport).
- Job Location : Mysore
- Qualification : Only MBA Graduates (passed out in 2023 & 2024 are eligible).
- Shifts: 24*7 Shift
- Designation : Process Executive
- Notice Period : Immediate joiners only
- Fresher: For L2 Support -Business Solution Centre
- Excellent in communication (English)
- Voice process – Strong communication skills
- MBA Graduates – only 2023 – 2024.
- SAP MDM or MDG trained, Data quality and Governance training
- Candidate should be flexible to work in 24*5 rotational Shift
- Work location- Mysore
- Support services associate provides guidance, assistance, coordination and follow-up on client questions or problems
- Under minimal supervision, respond to customers inquiries that come into the SAP via the Service now case management system as well as customer issues reported via the telephone that concern application support requests, system status, and network connectivity.
- Resolve SAP application issues that arise from the firm’s global implementations.
- Work towards the resolution of functional software related issues as well as potential hardware or connectivity issues that may arise
- Identify sources and trends of functional and technical issues to help prevent future occurrences that will negatively impact the customer experience
- Will be one point of contact for Level 2 support for all the SAP and related applications
- Contribute ideas/opinions to the team and listen/respond to other team members' views.
- Demonstrate professionalism, competence and clarity of communication when dealing with the internal and external team
- Root cause analysis should be provided. Associate must be able to clearly convey issue resolution to the customer as well as to share this information with other team members by documenting within the knowledge management framework
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