Senior Manager Technical Services

Job Title: Senior Manager Technical Services Job Function: FS-Field Service Business Function: Global Sales (Getinge) Title of Reporting: Supervisor Director Service Location: Mumbai Job Overview: • PTS is responsible for fulfilling technical support requirements & expectations of whole Sales & Service Unit for assigned product. Job Responsibilities and Essential Duties. • Conducting technical trainings for assigned product. • Providing online & on site support to field service teams for resolving technical issues. • Monitoring Installation, maintenance & corrective service cases. • Supporting & resolving technical needs of sales department. • Fulfilling QRC requirements of assigned product. • Spare part inventory & tools management for assigned product. • Ensuring uptime for installed base of assigned product. • To ensure technical and regulatory issues are attended, resolved and completed within agreed timelines. • To fulfill technical expectations of whole SSU for assigned product. • Ensure Uptime for the installed base of assigned product. • Monitor open & closed calls on weekly basis and ensure open calls are closed at the earliest. • Support Field staff in installation and ensure proper documentation. • Monitor short supplies during installation and coordinate with Logistics for complete supplies. Coordinate with respective BAs to resolve technical issues if needed. • Monitor open FSCA’s and ensure closure within timeframes given by DCUs. • Ensure parts related to FSCAs are procured from factories to perform FSCAs. • Ensure proper documentation of FSCAs. • Coordinate with Head QRC - India to ensure completed FSCAs are properly documented and reports uploaded on QRC portal. • Monitor spares inventory on fortnightly basis and ensure inventory is maintained at its minimal level. • Monitor slow moving inventory and analyze the cause of slow movements with respect to install base and historical consumption. • Ensure that VAN Stocks are cleared from time to time and inventory is returned back to mother warehouse after testing. • Coordinate with Local Academy to ensure every engineer is trained and certified to attend installation & breakdown calls. • Ensure that all tools used by Field Engineers are calibrated from time to time. • Coordinate with Zonal service heads to understand the training needs in the region and organize product service trainings. • To ensure all documentation pertaining to installation, open and closed calls, service reports, FSCA reports, training certificates are stored in a proper manner so as to make them available as and when required. • Coordinate with local Head QRC for maintaining compliance to all quality requirements. Minimum Requirements: • Strong education background, preferably in the field of engineering with 7 to 9 years of relevant experience in managing Technical Services. • Solid technical background, with understanding or hands-on experience in Medical &Healthcare sector. • Excellent client-facing and internal communication skills. • Excellent written and verbal communication skills. • Solid organizational skills including attention to detail and multi-tasking skills. • Strong working knowledge of Microsoft Office and other Automation Software. Required Knowledge, Skills, and Abilities: • Integrity • Team-player and collaborative • Soft Skills – communication / analytical/ presentation skills • Candidate should have an entrepreneurial flair • MNC experience would be preferred • Good reference checks • Approval in place