Business Analyst

We are seeking a skilled Business Analyst to join the team to support the CCC project. The successful candidate will be responsible for ensuring the end-to-end delivery of critical reports, addressing backlog and improvement items, and enabling process optimization. This is a key role requiring close collaboration with technical teams, operational staff, and external partners. Key Responsibilities

1. Report Delivery:
   • Ensure timely and accurate end-to-end delivery of all reports as specified in project schedules.
   • Facilitate and enable Capita in producing required reports.
   • Address backlog items, including defects, change requests (CRs), and ongoing improvements.
   • Perform root cause analysis, liaise with app support, and manage fixes and testing.
2. Stakeholder Reporting:
   • Deliver reports for transport operators and contract managers.
3. Process Improvement:
   • Collaborate with operations teams to identify process inefficiencies and loopholes.
   • Develop and implement optimized reporting solutions to enhance operational efficiency.
4. Transition to BAU:
   • Prepare and deliver comprehensive handovers to the BAU (Business-As-Usual) team.

• Proven experience as a Business Analyst in similar projects.
• Expertise in report delivery and backlog management tools like Quicksight.
• Strong analytical and problem-solving skills.
• Ability to work cross-functionally with app support, operations, and other stakeholders.
• Familiarity with process improvement methodologies.
• Excellent communication skills to facilitate stakeholder engagement and enable reporting.

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