Jimmy Choo, Sales Consultant, Full Time, Permanent

GET TO KNOW US Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance, and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group. KNOW THE ROLE

• Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony.
• Target and KPI focused.
• Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour.
• Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service.
• Participating in, and representing Jimmy Choo during promotional events and activities.
• Ideas and suggestions to the team to achieve improvements in all aspects of the boutique performance.
• Demonstrating a constant awareness and actively striving to achieve key performance indicators to increase boutique performance and reach individual and store targets.
• Actively ensuring merchandise presentation always reflect VM standards and general tidiness and cleanliness of the boutique.

• Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty.
• Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management.
• Playing an active role in replenishing stock according to company procedures and policies.
• Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy.
• Participating and supporting the team in stock takes as and when required.
• Taking responsibility of designated stock/category and maintain the high standards.

• Attending and participating in all store meetings and training events as required ensuring good communication is maintained.
• Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures.
• Supporting the Store management in any back of house and administrative operations as requested.
• Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutique.
• Supporting the Management Team with successfully running and managing the day-to-day operations of the boutique including but not limited to customer relationships, store administration, stock management and visual merchandising.
• Ensuring all back of house standards are always maintained both in the communal areas and stock room.
• Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company.

• Demonstrable success gained as a sales consultant with a recognized brand.
• Luxury brand experience in a retail environment preferable.
• Excellent communication skills both written and verbal.
• Additional languages advantageous.
• Demonstrable sales skills.
• Knowledge and understanding of the luxury market, customer service and fashion.
• Successfully able to handle multiple demands and competing priorities.
• Seeks opportunities to be proactive and pre-empt client needs.
• Demonstrates respect and politeness and regularly exceeds customer expectations.
• Shows innovation and initiative in setting customer care standards.
• You will be a team player and have a strong attention to detail.
• Able to work flexibly, embrace and manage change.
• Well-groomed and demonstrate an attitude of professionalism, conscientiousness and reliability.
• Enthusiastic, self-confident and self-motivated.
• Understand and represent the luxury lifestyle image of Jimmy Choo.
• Professionalism is maintained under all circumstances.
• Prepared to go the extra mile to achieve targets.