Account Manager, Commercial

What's the opportunity?

We’re looking for a hungry and ambitious sales person to join the Intercom sales team in EMEA. As a Commercial Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

• You’ll own and act as the main point of contact for a book of business.
• Your goal will be to drive net growth within that book.
• You’ll hunt and work expansion opportunities within that book.
• You’ll run a proactive and effective renewal process.
• You’ll articulate Intercom’s value using the Command of the Message framework.
• You’ll forecast and plan pacing throughout each month and quarter.
• You’ll partner with a CSM and SE to ensure the long term success of your book.
• You’ll partner with R&D and Marketing to ensure the voice of your customers is heard.

What skills do I need?

• 2-3 years experience in a B2B closing role.
• 2+ years of SaaS experience.
• Excellent written and verbal communicator.
• Ability to discover pain and articulate potential solutions.
• Ability to accurately qualify opportunities.
• Ability to do light demos and/or experience working closely with Sales Engineer/CSM.
• Capable of building compelling presentations for customers (QBRs, Pricing proposals, etc.).
• Experience forecasting on a monthly or quarterly basis.

Bonus skills & attributes

• Experience working in B2B SaaS.
• Experience working renewals.
• Experience using the Command of the Message framework.
• Experience using MEDDPICC as a qualification framework.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

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