Databases Cloud Support Associate , Support Engineering, Dublin

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Client:

Amazon Web Services EMEA SARL (Irish Branch)

Location:

Dublin, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

577149190d80

Job Views:

112

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:

ABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success. WHAT CAN YOU EXPECT FROM A LIFE AT AWS? Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

BASIC QUALIFICATIONS

• Good Knowledge/experience in administration and troubleshooting for one or more of the following:
• Database engines: MySQL/Oracle/PostgreSQL/MariaDB/SQL Server/Amazon Aurora.
• Good Knowledge of database installation process.
• Good Knowledge of relevant database clients.
• Good understanding of Database engine agnostic fundamentals.
• Experience performing basic optimization of database.
• Knowledge of HA & DR topologies for databases.
• Understand database migrations.
• Knowledge or experience of working basic OS and Networking database-related issues.

PREFERRED QUALIFICATIONS

• 0-2 years of relevant experience.
• Knowledge/experience in Database troubleshooting and performance tuning.
• Knowledge/experience in setting up monitoring/alarming for production DB environments.
• Database migration and ETL knowledge/experience.
• Experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Cassandra or Riak.

Key job responsibilities

• Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work with Amazon's database technologies like Amazon Aurora, DocumentDB, Timestream, Database Migration Services.

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