Client Communications Coordinator

Join a rapidly growing advertising agency specializing in Amazon advertising! Use your communications expertise and digital advertising exposure to become a key player on our team as we scale new heights. About the Company: This role is for one of our internal companies, which specializes in helping brands grow on Amazon. The company offers expert support to optimize advertising campaigns, enhance visibility, and drive growth through strategic, data-driven solutions. Focused on e-commerce and digital marketing, the company thrives on delivering tailored solutions to ensure clients succeed on the Amazon platform in a collaborative environment. Your Mission: Day to Day Responsibilities As a Client Communications Coordinator, you'll be the primary point of contact for a subset of our clients. Your day-to-day responsibilities include:

• Build and maintain strong client relationships through professional and timely communication.
• Act as the link between clients and PPC Account Managers, ensuring alignment on account objectives.
• Leverage your digital ad knowledge (Amazon, Facebook, or Google Ads) to discuss campaign strategies effectively with clients and internal teams.
• Prepare for and lead biweekly or monthly calls with clients, including performance reporting and actionable insights.
• Analyze advertising performance metrics, sharing clear explanations and insights with clients.
• Hold PPC Account Managers accountable for delivering client goals and escalate issues to leadership when necessary.
• Keep client and project information up-to-date in our knowledge base and tools like Google Drive and Teamwork.
• Regularly collaborate with Amazon account reps associated with client accounts.
• Support process improvement initiatives to enhance efficiency and effectiveness.
• Stay updated with emerging trends in Amazon advertising and digital marketing.

Your Toolbox: Skills to be Successful To thrive in this remote role, you should have:

• Experience in Digital Ads : Foundational knowledge of platforms like Amazon, Facebook, or Google Ads, to hit the ground running with training and growth opportunities.
• Organization : Self-starter with excellent time management and the ability to juggle multiple priorities in a remote environment.
• Communication : Strong skills in building client rapport, active listening, and effective team communication.
• Analytical Thinking : Capable of understanding performance metrics and explaining them clearly to clients.
• Customer Focus : Prior experience in managing and satisfying clients.
• Tech Savvy : Familiarity with tools like Google Suite, Slack, Excel, and project management software (Teamwork).
• Creativity : Eagerness to identify innovative solutions to enhance the client experience.
• Flexible Availability : Ability to work within North/South American or EU time zones for optimal client interaction.

Your Perks: What's in it for you

• Working completely remote
• Location independence
• 15 Paid leave days
• 8 leave days for National Holidays
• 1 leave day for Birthday
• Quarterly bonus
• Annual (performance-based) salary increase policy
• Long-term position with the opportunity to grow in a stable and growing Agency
• Great opportunity to grow
• You’ll be joining a high-level and fast-paced team

Why Adaptive Teams? At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and a team that’s as passionate as you are, this is the place to be. What to Expect from Our Application Process? Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. After that, we’ll ask you a few brief questions about your experiences and work style—this is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to check your inbox (and your spam folder , just in case) for further instructions. We understand your time is valuable , so we strive to keep the assessments under 45 minutes whenever possible, though some roles may require a slightly longer time investment. Once selected, you’ll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand. #J-18808-Ljbffr