Information Technology Support Engineer

My client based in Co Kildare is currently recruiting for an IT Support Engineer to join a growing team. The IT Support Engineer will report to the IT Infrastructure & Network Manager and deliver high-quality technical support to approximately 250 end users across the organization.

Responsibilities

• Provide IT Helpdesk support to approximately 250 users, managing:
• Microsoft 365
• WAN/LAN networks
• Firewalls
• VMWare and Windows Server
• Windows 10/11 deployment and support
• OS and software updates/patching
• Various business applications
• Ensure IT security best practices are implemented and maintained throughout the network.
• Maintain and support both local and wide area networks.
• Assist in updating and testing the organization's Business Continuity Plan as required.
• Offer out-of-hours support and travel between locations as needed.
• Follow procurement policies when acquiring hardware and software.
• Research, recommend, and implement IT solutions as necessary.

Experience Required

• 1–2 years’ experience in an IT support or technician role.
• Strong troubleshooting and problem-solving skills.
• Effective communicator with solid technical knowledge of IT systems and infrastructure.
• Experience managing and supporting LAN/WAN networks.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Understands user needs and adapts communication style to meet those needs.
• Maintains a professional and approachable demeanor.
• Consistently delivers high-quality service and support.
• Actively seeks feedback to identify improvement areas and fill knowledge gaps.
• Takes advantage of internal resources to deepen role-specific and organizational knowledge.
• Understands how personal goals align with team and organizational objectives.
• Delivers work with attention to detail, adhering to deadlines and organizational guidelines.
• Takes ownership of responsibilities and delivers on tasks independently.
• Builds positive working relationships with colleagues and stakeholders.

Essential and Desirable Skills

• Strong troubleshooting and problem-solving skills.
• Effective communicator with solid technical knowledge of IT systems and infrastructure.
• Experience managing and supporting LAN/WAN networks.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Educational Requirements

• Bachelor’s degree in IT or an equivalent qualification.

Working Hours & Benefits

• Hybrid Working
• 25 Days Annual Leave
• Pension
• Income Protection & Life Assurance
• Professional development and education benefits