Application Support

Full time at National Parcel Stations Network | Parcelat in Saudi Arabia

Posted on February 20, 2025

Job details

We are seeking a motivated and skilled Application Support Team Mate to join our team. The ideal candidate will be responsible for core applications support that meet the evolving needs of our business. They will collaborate closely with cross-functional teams to gather requirements, implement solutions, and ensure that our software applications are aligned with business objectives. Responsibilities:

Work closely with stakeholders to gather and analyze requirements for in-house software applications
Collaborate with cross-functional teams to ensure that software solutions meet business requirements and adhere to project timelines
Continuously monitor and evaluate software applications to identify opportunities for improvement and optimization
Stay up to date with the latest technologies and industry trends to enhance skills and expertise
Act as a coordinator between business and IT Teams
Gather requirements for API integration completion of Parcel Machine Management Software
Test and validate APIs created/modified as per customer requirements
Create and maintain documentation for software integration, implementation, and user manuals
Investigate and resolve software issues by analyzing logs and implementing configuration changes or bug fixes
Develop innovative solutions, such as creating JavaScript containing machine locations using Google Maps APIs. Test and deploy solutions
Analyze user requirements and develop solutions that meet business needs
Collaborate with QA engineers to identify and fix bugs
Work in an agile development environment, participating in sprint planning and other agile ceremonies

Key Skills & Core Competencies:

Experience with front-end and back-end Application Support
Knowledge of web development frameworks (e.g., React, Angular, Node.js)
Familiarity with database systems (SQL, NoSQL)
Understanding of software development tools and CI/CD pipelines
Knowledge of cloud computing platforms (e.g., Huawei, Azure)
Proficiency in programming languages (e.g., Java, Python, C#) to develop automated test scripts and tools
Ability to create comprehensive test plans and strategies to ensure thorough test coverage
Proficient in manual testing techniques and able to perform exploratory testing to identify defects
Understanding of CI/CD pipelines and integration of automated tests into the development process
Experience in testing applications across different browsers, devices, and platforms
Proficient in testing APIs using tools like Postman or by developing automated API tests
Effective communication skills to collaborate with developers, product managers, and other stakeholders
Strong analytical skills to identify, isolate, and reproduce issues, as well as to analyze and interpret test results
Experience working in Agile development environments and participating in Scrum ceremonies
Ability to create clear and concise documentation for test cases, procedures, and results
Ability to adapt to new technologies, tools, and methodologies in the rapidly evolving field of QA and QC

Requirements

Bachelor's degree in computer science, Software Engineering, or related field
Strong problem-solving skills and attention to detail
Excellent communication and collaboration abilities
Experience with DevOps platforms and practices is considered a plus
Proficiency in one or more programming languages is essential. Commonly used languages include ASP .NET framework, Java, Python, C++, JavaScript, Ruby, and others depending on the job requirements
Knowledge of testing methodologies, including both manual and automated testing. Familiarity with testing frameworks and tools is an asset

Experience:

3+ years of experience in Application Support with a strong emphasis on C# and the .NET framework
Experience working with in-house software applications and meeting evolving business requirements
Candidates with a proven track record of relevant work experience
Internships, co-op experiences, or personal projects that demonstrate practical application of skills can be valuable, especially for entry-level candidates
Certifications in relevant technologies, frameworks, or methodologies can add credibility, including certifications from Microsoft, Cisco, AWS, or Scrum Alliance
Familiarity with Azure DevOps and cloud hosting solutions

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National Parcel Stations Network | Parcelat

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