Officer Merchant E-Acquiring

Qatar National Bank (QNB Group) was established in 1964 as the country's first Qatari-owned commercial bank, with an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%). QNB Group has steadily grown to be among the largest banks in the Middle East and North Africa Region and is by far the leading financial institution in the country with a market share exceeding 45% of banking sector assets. QNB Group has witnessed rapid international expansion in the past few years and operates in 24 countries around the world through its network, subsidiaries, and associate companies employing about 8,800 staff from 400 branches and offices, supported by an ATM network that exceeds 800 machines. As part of our accelerated growth, we wish to appoint an Officer Merchant & E-Acquiring. You will:

1. Analyze the merchants available in the market to identify and recommend potential targets with whom to cultivate business relationships to the Head of Merchant Acquiring, including an assessment of proposed tie-ups with internet-based merchants.
2. Review the existing merchant relationships to identify and recommend those merchants with whom business should be expanded and those with whom existing relationships should be discontinued.
3. Monitor merchant transactions/volume and assist the Head of Merchant Acquiring in formulating appropriate merchant retention strategies to minimize attrition.
4. Verify all documentation received from merchants (including Merchant Agreement) as per bank requirements and ensure the agreement is signed and stamped.
5. Provide quality service to all merchants with respect to the initial POS machines installation and subsequent maintenance thereof.
6. Implement approved targeted merchant campaigns to increase merchant acceptance of QNB cards.
7. Follow prescribed/existing processes for all merchant-related activities including but not limited to POS terminal set-up and activation including testing thereof, updating of merchant information on a timely basis, handling/processing of acquirer chargebacks, etc.
8. Compile relevant MIS reports for the provision of merchant-related statistics to the Head of Merchant Acquiring for his review and onward submission, as and when applicable.