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Front Office Associate

Full time at Citymax Hotels by Landmark Group in UAE
Posted on February 20, 2025

Job details

Description: We are looking for a Front Office Associate to be the first point of contact for our guests. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Responsibilities:

  1. Greet and welcome guests as soon as they arrive at the office.
  2. Direct visitors to the appropriate person and office.
  3. Answer, screen, and forward incoming phone calls.
  4. Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).
  5. Provide basic and accurate information in-person and via phone/email.
  6. Receive, sort, and distribute daily mail/deliveries.
  7. Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
  8. Order front office supplies and keep inventory of stock.
  9. Perform check-in and check-out procedures.
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