Tenant Coordinator
Job details
Description - The role of Tenant Relations is a critical function at Damac Malls. This role involves managing relationships with tenants to ensure compliance with the lease agreement terms, site operational regulations, health, safety, and environmental (HSE) standards, as well as local authority regulations. Additionally, Tenant Relations is responsible for conducting compliance inspections, reporting alleged rule violations, identifying potential compliance vulnerabilities and risks, and implementing corrective action plans to address and resolve issues effectively. Responsibilities:
- Tenant Relations: • Assist in maintaining positive relationships with tenants. • Address tenant inquiries, concerns, and requests in a timely and professional manner. • Provide support to tenants as needed, ensuring their satisfaction with the mall's services and facilities. • Meet new tenants prior to the shop opening, discuss operational procedures, and share the Tenant Handbook.
- Tenant Communication: • Facilitate communication between tenants and mall management. • Relay important information, updates, and notices to tenants. • Assist in organizing tenant meetings or forums to discuss mall-related matters.
- Complaint Handling: • Handle tenant complaints or issues and work to resolve them effectively. • Document and track tenant complaints for future reference.
- Tenant Support: • Assist tenants with the setup of their stores or spaces within the mall. • Coordinate with maintenance and other relevant departments to meet tenant needs. • Monitor and evaluate trends in tenant performance to provide actionable insights.
- Market Analysis: • Assist in gathering market intelligence and information on retail trends. • Research and report on competitors and market dynamics. • Conduct studies to identify emerging consumer preferences and behaviors in the retail sector.
- Reporting: • Prepare regular reports on tenant activities and lease renewals. • Generate reports for management on occupancy rates, lease expirations, and tenant feedback. • Always ready for ad hoc reports.
- Administrative Tasks: • Perform general administrative duties, such as filing, record-keeping, and document preparation. • Provide administrative support to the tenant relations department. • Process all correspondence and communications received from tenants on time. • Send violation letters to non-complying tenants and circulate memos related to any updates on site’s operations. • Review, approve, or reject any work permits submitted by the tenant or tenant’s contractor/supplier, such as windows display, promotions, stock taking, VM, and deliveries.
- Compliance: • Ensure that tenants adhere to mall rules and regulations. • Assist in monitoring tenant compliance with lease terms.
- Customer Service: • Deliver excellent customer service to both tenants and shoppers. • Help maintain a clean, safe, and welcoming shopping environment.
- At least 3 years of experience in Tenant Relations within the same industry.
- Excellent verbal and written communication skills for effective interaction with tenants, colleagues, and stakeholders.
- Strong organizational and analytical abilities to manage multiple tenant inquiries and tasks efficiently.
- Knowledge of lease agreements, local authority regulations, and health, safety, and environmental (HSE) standards.
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Team-oriented, detail-focused, and adaptable to dynamic environments.
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