Operations Analyst
Job details
Responsibilities: Develop and implement comprehensive user experience strategies aimed at enhancing company monetization, focusing on key user experience metrics such as product/service quality, user engagement, renewals, and referrals. Lead operational strategies for monetization teams to drive high-quality performance and results. Act as a primary support contact for customer-facing teams (Customer Success, Curriculum), enabling them to deliver superior user experiences. Continuously refine strategies and SOPs to optimize the workflows of customer-facing teams, improving team productivity and efficiency. Requirements: Bachelor’s degree required; Proven expertise in data analysis, with strong communication and problem-solving skills. Demonstrated project management skills with a goal-oriented, user-centric mindset. 3-5+ years of experience in data-driven operational roles. Skilled in managing escalated cases and delivering appropriate customer resolutions. Excellent team player with the ability to collaborate effectively with diverse stakeholders Proficient in using CRM systems and related tools. #J-18808-Ljbffr
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
