Receptionist/Secretary - Shaab Oxford Learning Center

Receptionist/Secretary - Shaab Oxford Learning Center Admin Team - Shaab, Kuwait Classification: Institutional Support Reports to: Center Director Job Purpose: Perform receptionist duties, including answering calls, greeting students and visitors, directing them to the appropriate location on campus, providing general information, and assisting with various clerical support activities. Duties:

1. Provide accurate information and referrals obtained from various sources to field questions from the public regarding school operations, departments and programs, phone numbers, operational hours, events, etc.
2. Operate a complex digital telephone system to relay incoming and intra-system telephone calls.
3. Greet visitors and direct them to appropriate personnel or department.
4. Provide parents/guests with general information about registration, testing, counseling, etc., and refer to the appropriate person or department.
5. Maintain various voice messages associated with events, holidays, and school closings.
6. Update and maintain the school directory and other resources to ensure accurate dispensing of information, including the website.
7. Receive mail and packages on behalf of the institution; open, sort, and route mail to the appropriate personnel or department.
8. Answer routine questions about telephone and voice mailbox operation; report communication/computer problems to the supervisor.
9. Work closely with Facilities and Security as needed by contacting them during an emergency or non-emergency situation.
10. Answer questions and provide training for new operators, on-call support, or student-workers.
11. Maintain reception office spaces ensuring areas are stocked with materials and appropriate information.
12. Evening and weekend duties as required.
13. Other duties as assigned.

• Must possess skills to explain and demonstrate the essential functions of the position.
• Ability to communicate information clearly and effectively with a variety of people: students, employees, and the general public; must possess English communication and customer service skills. Arabic would be a plus.
• Demonstrated knowledge of proper telephone etiquette; answering and transferring telephone calls, handling multiple lines.
• Demonstrated ability to expedite phone calls by giving clear, concise, specific information.
• Ability to multitask with frequent interruptions; must be able to work in a fast-paced, professional working environment, working under pressure and maintaining composure; must be task-oriented, a self-starter, and capable of working independently.
• Demonstrated skills, knowledge, and experience working with clerical administration.
• Demonstrated ability to maintain confidentiality and effectively handle sensitive information with sound judgment, tact, and discretion.
• Ability to organize and prioritize work assignments and meet deadlines.
• Demonstrated proficiency in the use of standard software applications.
• Demonstrated ability to work and communicate effectively with a diverse group of professionals and constituents.
• Ability to work weekends as required.

• Female candidates are preferred who can join immediately.
• Bachelor's / High School diploma required.
• Language: English, though bilingual would be a plus.
• Experience in clerical administrative and/or receptionist role.
• Six months of console experience in a busy, customer service-oriented position or evidence of training.