IT Supervisor

Full time at Kimpton in Saudi Arabia

Posted on February 19, 2025

Job details

System Maintenance : Regularly checking and maintaining the hotel's IT infrastructure, including servers, networks, and computer systems, to ensure they are functioning properly.
Technical Support : Providing technical support to hotel staff and guests, addressing any IT-related issues they may encounter, such as connectivity problems, software issues, or hardware malfunctions.
AV Equipment Management : Setting up, operating, and maintaining audio-visual equipment for events, conferences, and meetings. This includes projectors, sound systems, microphones, and video conferencing tools.
Network Management : Monitoring and managing the hotel's network to ensure reliable and secure internet access for guests and staff. This includes troubleshooting network issues and optimizing network performance.
Software Updates : Installing and updating software on hotel computers and devices to ensure they are running the latest versions and are secure from vulnerabilities.
Security Management : Implementing and maintaining IT security measures to protect the hotel's data and systems from cyber threats. This includes managing firewalls, antivirus software, and data encryption.
Inventory Management : Keeping track of IT and AV equipment inventory, ensuring that all necessary equipment is available and in good working condition.
Training : Providing training to hotel staff on the use of IT and AV equipment, as well as best practices for IT security and troubleshooting common issues.
Collaboration : Working closely with other departments, such as the events team, to ensure that all technological needs for events and conferences are met.
Documentation : Maintaining detailed records of IT and AV equipment, network configurations, and any technical issues or resolutions. This helps in troubleshooting future problems and planning for upgrades.
Project Management : Leading or participating in IT projects, such as system upgrades, new software implementations, or network expansions, to improve the hotel's technological capabilities.

These activities help ensure that the hotel's IT and AV systems are reliable, secure, and capable of meeting the needs of both guests and staff. What we need from you Ideally, you'll have some or all of the following competencies and experience we're looking for:

Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration
Two to Three years prior tenure in a similar role
International luxury hotel chain background
GCC exposure
English Fluency is required
Arabic Fluency is preferred

Teamwork and Flexibility In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction. #J-18808-Ljbffr

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Hiring company

Kimpton

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IT Supervisor

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