Country Manager

Are you a visionary leader ready to drive our company's success to new heights? We are looking for an exceptional individual to join our team as Country Manager in Kuwait. In this key role, you will be responsible for overseeing and managing all aspects of the company's operations within the country. We are seeking a visionary leader with a sharp attention to detail, outstanding leadership capabilities, and the ability to collaborate effectively with Heads of Departments and other stakeholders. As a vital member of our leadership team, you will play a crucial role in shaping our operations, driving growth, and leading a talented team toward achieving our ambitious objectives. Key Responsibilities: Strategic Responsibilities:

1. Support the development and implementation of the retail business and brand portfolio strategy.
2. Present weekly, monthly, and quarterly business review reports with recommendations for performance improvement.
3. Prepare and refine the overall budget, including sales budget and forecast.
4. Ensure the brands' image, standards, and guidelines are maintained across all stores.
5. Continually identify opportunities to improve the business of existing accounts and propose new ones within assigned malls and areas of responsibility.
6. Gather market intelligence and provide feedback to the retail committee to stay ahead of competition and gain market share.

1. Maximize sales in all stores and kiosks through coaching and performance management of store teams.
2. Review sales improvement practices, plans, and initiatives to identify additional opportunities for increasing sales.
3. Review sales budget and propose incentive plans.
4. Ensure timely handling and communication of issues, ideas, and recommendations from stores.
5. Plan and execute motivational activities to engage the team and achieve financial objectives.

1. Monitor, review, and control costs, including manpower, marketing, and operational expenses.
2. Establish processes and controls to minimize stock loss.

1. Develop the annual marketing plan in line with the brands' and commercial strategy.
2. Ensure implementation of promotional activities and directives across stores.
3. Monitor campaign execution and provide feedback for improvements.
4. Stay updated on market trends and competitor activities.
5. Conduct market research to determine market requirements and review marketing channels.

1. Establish processes, workflows, and procedures to ensure quality in retail outlets.
2. Conduct regular store visits to monitor performance, staffing levels, customer service, and cleanliness.
3. Supervise and drive turnaround in performance for low-performing outlets and brands.
4. Maintain partner relations with shopping malls, retailers, and distributors.
5. Develop the retail network through communication and relationship building.
6. Manage general management services such as legal, license renewals, financial audits, tax filing, labor law implementations, employee visas, warehouse, and office management.

1. Coordinate with the warehouse and perfume factory for product supply based on sales volume.
2. Collaborate with the purchase and warehouse functions for accurate and timely distribution.
3. Implement policies on product handling and loss prevention.
4. Manage stock and distribution in the assigned territory.

1. Develop and maintain the highest standards of brand training.
2. Cascade brand philosophy, product knowledge, and new launch information to retail teams.
3. Develop area managers and provide on-the-floor coaching for supervisors and their teams.

1. Develop innovative teams and guide them to perform at their optimal potential.
2. Conduct performance evaluations and promote ongoing training and development.
3. Provide leadership and a channel for escalations.
4. Communicate organizational changes and facilitate effective change management.

1. Ensure compliance with local regulations, labour laws, and retail industry standards. Address any legal or compliance issues promptly and proactively.

1. Collaborate with brand teams to develop and execute comprehensive plans for new store openings.
2. Develop and execute plans for new store openings, including site selection, lease negotiations, and store launch activities.
3. Develop relocation strategies to minimize disruption to operations and ensure a smooth transition.
4. Analyze store performance and customer feedback to identify areas for improvement and revamping opportunities.
5. Provide guidance and support to the store management team during the opening, relocation & revamping process.

1. Bachelor's degree in business administration, Retail Management or a related field (MBA preferred).
2. Proven experience in senior management within the beauty or retail industry.
3. Demonstrated track record of achieving sales targets and driving business growth.
4. Familiarity with both online and offline retail channels.

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