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Home Saudi Arabia Reservations Supervisor

Reservations Supervisor

Full time at Sofitel in Saudi Arabia
Posted on February 19, 2025

Job details

Job Title: Hotel Management Position Nationality: Any Nationality Vacancy: 1 Vacancy Job Description

  • To answer the calls with clear speech and pleasant voice.
  • To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
  • To attract guests and enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and increase revenue.
  • To recognize VIP guests and apply the concerned policies.
  • To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
  • To promote the Accor loyalty programs and the hotel promotions.
  • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
  • To call the manager for advice in serious cases or if an approval is required.
  • To properly use the telephone etiquettes as per Sofitel standards.
  • To have a perfect knowledge of room types and rate structure.
  • To ensure the accuracy of all booking information entered in the PMS.
  • To have a perfect knowledge of the hotel products.
  • To fulfil administrative tasks and filing.
  • To properly use and maintain the reservation communication system (telephone, fax, e-mail).
  • To be aware of and follow emergency and security procedures.
  • To respect schedules, terms and deadlines as agreed with the Management.
  • To attend a daily line up briefing with the reservations team.
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  • To attend training and meetings as and when required.
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