Reservations Manager - Manama - Hilton Worldwide, Inc.

Reservations Manager - Manama - Hilton Worldwide, Inc.

Hilton Worldwide, Inc. Manama منذ 4 أيام Job Description - Reservations Manager

Key Responsibilities

The Reservations Manager plays a critical role in achieving occupancy targets and driving revenue growth.

• Maximise Occupancy Levels : Review and revise revenue strategies to maximise occupancy levels.
• Develop Future Business Opportunities : Collaborate with the Sales and Events Teams to develop future and repeat business opportunities.
• Manage Third-Party Sites and Agents : Manage third-party sites and agents to establish rates, negotiate prices, and ensure proper implementation of reservations procedures.
• Sell Hotel Rooms : Contribute to the selling strategy of the hotel and manage the department's adherence to achieving that strategy.
• Stay Ahead in the Market : Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market.
• Team Development : Develop Team Members effectively and promote a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
• Culture of Excellence : Build strong relationships with customers, Guests, and Team Members to gain a full understanding of their needs and work to serve them effectively.
• Recruitment and Training : Assist in the recruiting, managing, training, and developing of the Team.
• Promotional Activities : Participate in the organisation of hotel promotional activities.

Requirements

A successful Reservations Manager should possess the following skills and qualities:

• Leadership Skills : Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets.
• Analytical Skills : Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges.
• Selling Capabilities : Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members.
• Organisation and Planning : Excellent organisation and planning skills.
• Accountability and Resilience : Accountable and resilient with flexibility to respond to a range of different work situations.

Prior experience in reservations, leadership, sales, or a related field is highly desirable. A relevant degree from an academic institution is also advantageous.

About Hilton

Hilton is a leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day. #J-18808-Ljbffr