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Home UAE Chat Support Agent

Chat Support Agent

Full time at Client of imploy in UAE
Posted on February 19, 2025

Job details

As a Chat Support Agent, you will be the first point of contact for customers, providing prompt and professional support through live chat. Your role is essential in ensuring a seamless customer experience by responding to inquiries, resolving issues, and assisting with various service-related concerns. Key Responsibilities:

  1. Respond to customer inquiries via chat in a timely and professional manner.
  2. Provide accurate information and resolve issues efficiently.
  3. Guide customers through troubleshooting steps and service processes.
  4. Maintain customer satisfaction by delivering clear and friendly communication.
  5. Escalate complex issues to the appropriate teams when necessary.
  6. Keep records of customer interactions and provide feedback for process improvements.
Qualifications:
  1. Previous experience in customer service, chat support, or a similar role.
  2. Excellent written communication skills with strong attention to detail.
  3. Ability to multitask and manage multiple chat conversations simultaneously.
  4. Problem-solving mindset with a customer-first approach.
  5. Proficiency in English (additional languages are a plus).
  6. Familiarity with CRM tools and live chat software is an advantage.
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