Divisional Quality & Performance Manager

Join Our Team as Divisional Quality & Performance Manager Are you a skilled quality management professional looking for a diverse and rewarding role? Traded Services is excited to offer an exceptional opportunity for a Divisional Quality & Performance Manager—a role that spans multiple essential services, ensuring no two days are ever the same. About Us Traded Services is a dynamic division delivering a wide range of services, including pest control, street lighting, parks and play equipment maintenance, and commercial vehicle management. Operating from a busy depot in Peckham, we serve both internal and external markets, ensuring high-quality services that make a real difference in our communities. We are part of the Environment, Sustainability & Leisure department, committed to continuous improvement, innovation, and delivering high-quality, resident-focused services. Our team has achieved significant success in recent years, and we’re looking for a leader to help us build on this momentum. The Role As Divisional Quality & Performance Manager, you will be at the heart of our operations, ensuring consistency, efficiency, and high standards across our services. You will: Lead the development and implementation of an ISO accreditation for pest control, ensuring best practices and compliance. Oversee multiple service areas, making this a truly diverse and fast-paced role where no two days are alike. Drive continuous improvement, enhancing service quality, performance, and customer satisfaction. Ensure compliance with health & safety, environmental standards, and service delivery best practices. Collaborate with managers and frontline teams, fostering a culture of innovation and high performance. What We’re Looking For We need a proactive leader with a passion for quality management and operational excellence. The ideal candidate will have:

• A strong background in quality management systems and performance measurement.
• Experience in developing externally assessed systems, such as ISO standards.
• Excellent written and verbal communication skills to influence and inspire teams.
• A problem-solving mindset with the ability to drive positive change.

Why Join Us?

• A Unique and Varied Role – From pest control to parks management, you’ll work across a broad range of services, keeping each day exciting.
• Make a Real Impact – Play a key role in shaping service delivery and improving standards that benefit residents.
• Be Part of a Successful Team – Join a division with proven success, where you can contribute to and build on our achievements.
• Growth & Development – Lead high-profile projects, including ISO accreditation, and expand your professional expertise.

If you’re ready for a varied, impactful, and rewarding role, we’d love to hear from you! We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.