Head of Retail Operations

Company Description: Beelittle specializes in premium, soft, and safe clothing and accessories for infants and toddlers, prioritizing comfort and sustainability. The brand offers a range of gentle yet durable products, crafted with high-quality materials for the well-being of little ones. Sustainability lies at the core of Beelittle, promoting eco-friendly practices and ethical sourcing to reduce environmental impact. Role Description: This is a full-time on-site role for a Retail Head at BeeLittle. A Retail Store Manager is responsible for planning, coordinating, and directing the operational activities of all the retail stores under their charge. This includes overseeing sales, customer service, inventory management, and the day-to-day operations of each store. They work with store managers to ensure that each location meets its sales goals, remains adequately stocked with merchandise, and provides high-quality customer service. They are also responsible for ensuring that all stores comply with health and safety regulations, and may coordinate with legal and HR departments to resolve any issues that arise. Ultimately, the Head of Retail Operations is accountable for the success of the retail stores they oversee, working to maximize profits while maintaining a high level of customer satisfaction. Key Responsibilities: • Strategic Planning: Develop and implement comprehensive retail strategies aligned with company goals, including sales targets, market penetration, and customer acquisition initiatives. • Sales Performance Management: Monitor and analyze sales data to identify trends, opportunities, and areas for improvement; set and achieve sales targets for all retail locations. • Team Leadership: Lead and manage a team of store managers, providing guidance, coaching, and performance evaluations to ensure effective store operations. • Merchandising & Visual Display: Oversee merchandising strategies, product placement, and visual displays to enhance customer experience and drive sales. • Inventory Management: Monitor stock levels, manage inventory control systems, and optimize stock rotation to minimize overstocking and understocking issues. • Customer Service: Ensure exceptional customer service standards are maintained across all retail outlets, addressing customer concerns and complaints promptly. • Operational Efficiency: Implement and maintain operational policies and procedures to streamline processes, optimize efficiency, and ensure compliance with company standards. • Staff Development: Develop and implement training programs for retail staff to enhance product knowledge, sales techniques, and customer service skills. • Market Analysis: Stay updated on market trends, competitor activity, and customer behavior to inform strategic decisions. • Financial Reporting: Prepare regular financial reports on sales performance, profitability, and key metrics to provide insights to senior management.  Required Skills and Qualifications: • Proven experience in retail management, preferably in a leadership role. • Strong analytical skills to interpret sales data and identify opportunities for improvement. • Excellent communication and interpersonal skills to effectively lead and motivate teams. • Strong understanding of retail operations, including merchandising, inventory management, and customer service practices. • Proficiency in retail management systems and data analysis tools. • Ability to adapt to changing market conditions and implement strategic adjustments