Call center representative
Full time
at Bright Fortune FMS
in
UAE
Posted on February 19, 2025
Job details
Job Responsibilities
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering assistance and support.
- Call clients and customers to inform them about the company's new products, services, and policies.
- Guide callers through troubleshooting, navigating the company site, or using the products or services.
- Collaborate with other call center professionals to improve customer service.
- Help to train new employees and inform them about the company's customer management policies.
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