Job details
The Call Center Manager will be responsible for overseeing the operations of the call center and ensuring high levels of customer service. They will develop and implement strategies to improve call center efficiency, monitor performance metrics, and provide coaching and feedback to call center agents. Additionally, they will handle escalated customer issues and ensure compliance with company policies and procedures. Responsibilities
- Develop and implement strategies to improve call center performance and customer service.
- Monitor call center operations and performance metrics to identify areas for improvement.
- Provide coaching, training, and feedback to call center agents to enhance their performance.
- Handle escalated customer issues and ensure timely resolution.
- Develop and maintain call center policies and procedures.
- Monitor call volumes and staffing levels to ensure adequate coverage.
- Collaborate with other departments to resolve customer complaints and concerns.
- Conduct regular performance evaluations of call center agents.
- Analyze data and trends to make strategic recommendations for process improvements.
- Stay updated on industry trends and best practices in call center management.
- Bachelor's degree in business administration or a related field.
- Previous experience in call center management.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and identify areas for improvement.
- Recruitment
- Placement Firm
- Executive Search
- Helpdesk
- Customer Service
- Telecalling
- Call Center Manager
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Client of Talentmate
-
Customer Success Manager Advanced Diploma Course LineAED 89Duration: Upto 16 Hours
-
Customer Service - Diploma Global EdulinkAED 141Duration: Upto 11 Hours
Similiar Jobs that might interest you
... Testing & Commissioning Engineer (Data Center) Job Description: Mandatory Test and Commissioning background with Data ...
UAE - Abu Dhabi 30 days ago
Testing & Commissioning - Inspector (Data Center)
NES Fircroft... Testing & Commissioning Engineer (Data Center) Job Description: Mandatory Test and Commissioning background with Data ...
UAE - Dubai 30 days ago
Rope Access Project Manager
Oceaneering... is a global provider of engineered services and products, primarily to ...
UAE - Abu Dhabi 30 days ago
Construction Supervisor Flange Management
NES Fircroft... programs and site-tests o Monitor ... with FFA engineering and procurement ... for handover to Commissioning o Participate ...
UAE - Dubai 30 days ago
Engineering Manager
NES Fircroft... the world's leading engineering staffing provider spanning ... our clients with the engineering and technical expertise they ...
UAE - Abu Dhabi 30 days ago
... data including geological, reservoir and production data ... Sciences (Petroleum/ Reservoir Engineering). Minimum 10 ...
UAE - Abu Dhabi 30 days ago
Senior Contract Manager
Global Projects Services AG... is a global leader in engineering services for the design, construction ...
UAE 30 days ago
Project Manager
International Development Company Manpower Supply... / Marine Engineering • Additional Training: o Gas Turbine Technology, Maintenance engineering, Basic IT ...
UAE - Abu Dhabi 30 days ago
... the world's leading engineering staffing provider spanning ... our clients with the engineering and technical expertise they ...
UAE - Abu Dhabi 30 days ago
... UAE. Position: MPD Engineer (Managed Pressure Drilling) Location ... clients with the engineering and technical expertise ...
UAE - Abu Dhabi 30 days ago
Testing & Commissioning Supervisor
NES Fircroft... in data center testing and commissioning. Bachelor's degree in engineering, Electrical & Electronic Engineering, or ...
UAE - Abu Dhabi 30 days ago
Commissioning Process / Utility Engineer
NES Fircroft... Commissioning Process / Utility Engineer Location: Dubai Contract: 1 year extendable Process Engineer ...
UAE - Dubai 30 days ago
Senior Project Controls Engineer
NES Fircroft... , UAE. Position: Senior Project Controls Engineer Duration: 6 months Extendable Location ...
UAE - Abu Dhabi 30 days ago
Senior RBI Engineer (Fixed Term - 24 Months)
Oceaneering... data processing and risk assessment. The Senior RBI Engineer ... required • Perform engineering analysis, assessments, ...
UAE - Abu Dhabi 30 days ago
Pipelines Integrity Specialist
Sofomation... Metallurgy, Structural or Pipeline Engineering. Knowledge and/or ... with knowledge of engineering software tools Job ...
UAE 30 days ago
... Value-add engineering Functions ESSENTIAL • Assist Principal Engineering personnel ... or risk assessment data and outputs • ...
UAE - Dubai 30 days ago
Aviation Fuel Operator
NES Fircroft... the world's leading engineering staffing provider spanning ... our clients with the engineering and technical expertise they ...
UAE - Dubai 30 days ago
... procedures, drawings, requirements, test and inspection results, ... / Qualifications Relevant engineering degree and ...
UAE - Dubai 30 days ago
Operation Geologist
International Development Company Manpower Supply... and data acquisition plans ensuring technical requirements together with geophysicists, reservoir engineers ...
UAE - Abu Dhabi 30 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://ae.jooble.org/external/2795799609560202208?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ae&extra_ars_request_id=3872dd42126c49572f8fe2488ef4b358