Waiter WaitressBar Experience

The Role:

• Serves Food & Beverage to the guests in the assigned station / place of work in a courteous, professional, efficient, and flexible manner consistent with established performance and productivity standards in any of the Food & Beverage Outlets (Restaurant Room Service) in order to maximize guest satisfaction and return clientele.
• Is flexible to extend job duties and responsibilities which do not distinctly differ in nature from the original assigned work including reassignment to alternative departments and areas if required to meet business demand and guest service needs.

• Knowledgeable of Municipality policies and regulations when it comes to food handling.
• Fully conversant with all services and facilities offered by the hotel.
• Sets up tables and bars in accordance with food & beverage standards.
• Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.
• Attends Departmental training especially for the new Heartists, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy, and job knowledge.
• Assists in planning and organizing festive food & beverage promotions within the assigned outlet.

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team.