Australian VIP Manager
Job details
Do you love working in the iGaming industry, engaging with players, and are you extremely results-oriented? Being a VIP manager isn’t for everyone, but for those who thrive in this role, it becomes a way of life—and you can earn an excellent wage! Our client is a rapidly expanding casino and sportsbook, gaining an increasing market share in the Australian market. Being a native Australian English speaker is a requirement for this role, as you will be chatting with VIPs, creating promotions, and handling phone calls. Therefore, your native Australian communication skills must be top-notch. Basic salary from $85-90K AUD + up to 50% bonus Role & Responsibilities
- Engage with VIP clients via chat, email, and phone
- Develop and sustain solid relationships with VIP clients
- Assess and resolve clients' issues
- Meet VIP players for streamed and live events
- Evaluate and provide feedback on various segments relating to KPI performance
- Meet or exceed KPI targets
- Take an active part in developing and implementing VIP programs and initiatives
- Native communication skills in Australian English
- Spoken dialect must be Aussie
- Minimum 2 years' proven track record of working with B2C VIP management within iGaming / online casino operations
- Experience working with Sportsbook players would be an asset
- Previous experience of working with VIP management for the Australian market in iGaming is a non-negotiable requirement and the basic salary will reflect experience
- Fully remote from Australia OR office-based in Malta or Cyprus, working night-shift
- Up to $90K AUD starting salary
- Up to 50% bonus
- If you hit your targets you can earn $135K AUD
- A range of benefits to be introduced upon completed probation
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