Manager, Enterprise Client Services

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance every day. StackAdapt was founded with a vision to be more than an advertising platform; it’s a hub of innovation, imagination, and creativity. StackAdapt is hiring a Manager of Client Services (MCS) for the Enterprise revenue organization. Reporting to the Director of Enterprise Client Services, the Manager of Enterprise Client Services will lead a world-class team of Account Managers, with the goal of upholding our reputation for delivering industry-leading customer service. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns, drive increased investment, and come up with unique solutions that ensure client satisfaction. StackAdapt is a Remote First company. We are prioritizing candidates on the East coast, USA for this role.

What you'll be doing:

• Leading a team of AMs, ensuring that all members of the team understand the objectives of the company and work together to achieve them.
• Taking a proactive approach working with Brands, Agencies, and Holding Companies in planning and scaling the business to achieve high growth plans and optimal performance.
• Tracking, monitoring, and evaluating quarterly revenue targets given to each AM on the team, where account retention and growth are the main objectives.
• Coaching the AMs to make strategic plans to achieve objectives and capitalize on opportunities within their portfolios while providing proactive help with the team’s largest and high-potential accounts.
• Helping to own the client support structure and portfolio product needs, along with translating the needs of our clients to inform our product strategy.
• Identifying opportunities to increase efficiency within the team, such as the development of tools, procedures, or processes, or team education.
• Hiring new AMs and contributing to the development of training materials to help onboard new team members.
• Working with other department leads representing the Client Service team’s best interests, sharing feedback, and providing ideas to bring solutions to any relevant issues.
• Prioritizing the development of each direct report by collaboratively creating and implementing individualized growth plans that focus on skill enhancement, career progression, and personal development.
• Acting as a main point of contact for your portfolio of accounts.
• Providing in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
• Conducting in-person and virtual meetings, presentations, Quarterly Business Reviews, and training/education.
• Traveling as necessary.

What you'll bring to the table:

• Extensive media experience and programmatic knowledge.
• Real Time Bidding/programmatic expertise (DSP, Ad Network).
• Experience working with enterprise-level customers across both brands and agencies.
• 3+ years of experience managing a team.
• Willingness to lead from the front, with a proven ability to inspire and energize teams.
• Established track record of overcoming challenges, driving solutions, and making data-driven decisions.
• Fostering a culture of trust, transparency, collaboration, and accountability.
• 5+ years of experience in account management, planning, and execution in the programmatic space.
• Proactive and creative problem-solver with the ability to work in a growing and fast-paced environment.
• Detail and process-oriented thinker with superior organizational and time management skills.
• Proven success in managing client relationships and assisting in growing revenue.
• The ability to grasp and communicate technical concepts and platform-based knowledge.
• Ability to drive cross-functional collaboration and demonstrate contribution and adoption of the solutions you design.
• Strong interpersonal, verbal, and written communication skills.
• Familiarity with the latest digital advertising trends and ideas.
• Huge bonus if you've used StackAdapt!

StackAdapters enjoy:

• Highly competitive salary + commission structure.
• RRSP/401K matching.
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off.
• Access to a comprehensive mental health care platform.
• Health benefits from day one of employment.
• Work from home reimbursements.
• Optional global WeWork membership for those who want a change from their home office.
• Robust training and onboarding program.
• Coverage and support of personal development initiatives (conferences, courses, etc.).
• Access to StackAdapt programmatic courses and certifications to support continuous learning.
• An awesome parental leave policy.
• A friendly, welcoming, and supportive culture.
• Our social and team events!