IT Specialist
Full time
at Amr Helmy Designs
in
Egypt
Posted on February 18, 2025
Job details
Job Description
- Provide technical support for local and remote users in many locations.
- Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN / WAN infrastructure.
- Troubleshoot the network and system services (ERP, Printing, Email service, VPN, and Internet access).
- Follow-up with employees on their technical issues to ensure their IT systems are fully functional after troubleshooting and to ensure end user’s satisfaction.
- Troubleshoot firewall and updates its policies to ensure its continuity and secure company data.
- Perform regular backup for all data related to users on all branch PCs and monitor backup jobs and ensure backups are completed successfully
- Transfer to backup internet connection in case of any problems in landline to ensure smooth work flow.
- Review and delete users’ accounts for resigned/stopped employees at his branch as per company security policy
- Configuring attendance machines and its' reporting system service.
- Managing the IT hardware, software, and license inventory
Job Requirements
- BSc/BA in IT, Computer Science, or Related Field.
- Provide Technical Support for Hardware and Software Issues
- Good Knowledge of MCSA, CCNA Self-Study.
- Ability to diagnose and Resolve Basic Technical Issues
- Excellent Communication Skills
- Very good command of English
- Good understanding of Windows Server, CCNA, and Firewall fundamentals
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