Associate

Requirements -Associate (Process: UK HR operations – Voice process) Work Experience 12-36 months (International voice process) Summary · Excellent communication skills are mandatory. · Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner. · Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. · Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. · Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions. · Follow standard processes and procedures to resolve all client queries. · Resolve client queries as per the SLA’s defined in the contract. · Maintain logs and records of all customer queries as per the standard procedures and guidelines. Relevant Experience Minimum 1-3 years of experience in international voice process. Category Customer query handling or data management Working Conditions Afternoon shift (5 days working). Saturdays and Sundays are fixed off Transport One way transport will be provided(Drop). Education Skills Any graduate. Work Location Airoli Note Voter ID or Passport (Mandatory) Walk-in date: February 10, 2025 Time: 12:30PM-2:30PM Venue: Raheja Mind Space, East Tower No. 7, Opp. Airoli Railway Station, Airoli, Navi Mumbai