Front Office Supervisor

Full time at Raffles Hotels & Resorts in Saudi Arabia

Posted on February 18, 2025

Job details

Company Description Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. Job Description We are seeking a professional and customer-focused Front Office Supervisor to join our team in Jeddah, Saudi Arabia. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.

Responsibilities

Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures.
Lead, train, and motivate the front office team to maintain high standards of customer service.
Manage room inventory, maximize occupancy rates, and monitor front office performance metrics.
Resolve guest complaints and collaborate with other departments to coordinate guest services.
Implement and maintain standard operating procedures for the front office.
Ensure compliance with hotel policies, safety regulations, and local laws.
Handle financial transactions and maintain accurate records.

Qualifications

Proven experience as a Front Office Supervisor or in a similar hospitality role.
Strong leadership, communication, and customer service skills.
Fluency in English and Arabic.
Excellent problem-solving and multitasking abilities in a fast-paced environment.
Proficiency in hotel management systems and industry best practices.
Detail-oriented with strong organizational and financial management skills.
Ability to ensure compliance with hotel policies and local regulations.

Additional Information Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture. #J-18808-Ljbffr

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Hiring company

Raffles Hotels & Resorts

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Front Office Supervisor

Job details

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Qualifications

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Hiring company

Raffles Hotels & Resorts

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