Job details
If you're looking for a career with our Inclusive Collection, please click here to view job postings. Duties and responsibilities related to the Guest Service Officer - Spa role:
- Greet and welcome guests as they arrive at the spa. Ensure a smooth and efficient registration process while providing a warm and friendly first impression.
- Coordinate and manage spa appointments. Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availability.
- Keep the reception area clean, organized, and well-stocked. Ensure a welcoming and professional environment for all guests.
- Provide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities. Ensure all guest interactions are positive and professional.
- Assist with taking orders and serving food & beverages to guests in the Spa.
- Perform various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence.
Qualifications
- Ideally with a relevant degree or diploma in Hospitality or Tourism management.
- Minimum 2 years work experience in hotel operations.
- Good customer service, communications and interpersonal skills are a must.
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Hiring company
Hyatt Hotels Corporation
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