Customer Service Manager

Sunday - Thursday Roster About the role: Looking for a challenging and fulfilling career in retail? Look no further! Baby Bunting is searching for talented individuals to join our team as Service Managers. In this role, you'll work closely with our management team to develop your leadership abilities while helping to oversee the daily operations of our dynamic retail stores. This is just the first step in building a successful career in retail where there's no limit to your potential! As a Service Manager, you'll be tasked with:

• Guiding our team in educating parents on our products, demonstrating their features and benefits, fostering genuine relationships with each and every customer.
• Maintaining the store's appearance and showcasing our latest promotions.
• Ensuring that all OH&S protocols are upheld to promote a culture of safety for all.
• Managing KPIs - Safety, Sales, Loyalty, NPS.

What you'll bring to the role:

• A solid background in customer service and a proven track record in meeting and beating sales targets and KPIs.
• Clear communication skills and the ability to work in a challenging and fast-paced environment while managing and motivating others.

You will also be rewarded with benefits like these:

• Exciting personal development and career progression opportunities.
• Training pathways designed to encourage personal growth and professional development.
• Team discounts.
• Paid parental leave.
• A dynamic, friendly team where you’ll be challenged and supported to achieve personal and business goals.
• Employee Assistance Program.
• Competitive salary and incentives.

Does this sound like the right role for you? We would love to hear from you. Just submit your CV and answer a few simple application questions. No need for lengthy paragraphs or a cover letter. It's that easy! We will reach out to shortlisted candidates to arrange a quick phone interview to discuss your skills and what you are looking for in your next job. Please note:

• Due to the intimate and personal nature of our work, successful applicants will need to undergo a National Police Criminal History check.

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